Listed below are the terms and conditions governing availability requests, reservations, payments, cancellations and stays at Casale Ciarrocca.
1. Booking procedure
The online reservation is confirmed upon receipt of the confirmation email.
Reservations made through an availability request are only confirmed upon receipt of the email confirming payment.
The mere request for availability is not binding between the parties and does not take the form of a contract for either party.
If a deposit is requested, the client must send it to Casale Ciarrocca within the indicated time period so that the options are cleared and the booking is definitely confirmed.
Failure to comply with the payment terms will result in the cancellation of the reservation.
2. Terms and conditions of payment:
Accepted payment methods: Bank transfer, Credit card (Visa and Mastercard circuits).
Confirmatory deposit: The amount required is equal to a percentage of the total amount, according to the conditions agreed upon, pre-established, or selected at the time of booking.
Deadline for deposit payment: 24 hours from the communication of the deposit.
The balance of the total amount will be paid according to the conditions agreed, pre-established or selected at the time of booking and in any case, before check-in.
Security Deposit: After your reservation has been confirmed, you will be asked to pay a security deposit of €1000. This will be returned at the end of your stay. The deposit will be refunded at the end of your stay by credit card or bank transfer.
3. Cancellation conditions:
In the event of cancellation, the conditions linked to the rate selected at the time of booking will apply.
Non-Refundable Rate: penalty equal to 100% of the total amount in case of cancellation.
In case of a no-show, 100% of the cost of the entire stay will be charged.
In the event of early departure for reasons not attributable to the establishment, the full amount of the booked stay will be due.
4. Tourist tax:
The Municipality of Rome charges a tax of €6.00 per night per person for the first 10 nights.
There are some exemptions. Those who are not required to pay the tourist tax are:
Residents of Rome;
Children under 10 years of age;
The disabled, the sick and their carers in health care facilities;
State Police and Armed Forces personnel working to maintain
order and ensure public safety;
This amount for the tourist tax will be collected before your arrival and then paid to the Municipality.
5. General rules:
Arrival (Check-in): accommodation will be available for check-in from 3 p.m. and no later than 9 p.m., unless prior arrangements have been made.
In the case of “self check-in”, i.e. when the client will have access to the keys by means of codes, detailed instructions will be provided the day before the arrival date.
Departure (Check-out): accommodation must be vacated by 11.00 a.m. on the day of departure, unless otherwise agreed with the management.
Smoking is forbidden in all the internal spaces of the facility and in the area adjacent to the swimming pool.
Pets are not allowed.
6. Responsibility of guests:
Guests are responsible for their own actions and omissions.
Guests may not grant access to the facility to other guests, except with prior authorisation from the facility management.
Guests are obliged to respect the rules for the use of the swimming pool.
Guests are responsible for leaving the accommodation and all its contents in the state they were in on arrival.
Guests are expected to act ethically, treat others with respect and follow the applicable laws at all times.
Guests booking for a minor must have legal authorisation to act on his or her behalf.